If the anti-virus software is only installed on one sync endpoint (either on the server or on the client), there will undesired consequences when infected files are created on the endpoint which doesn’t have the anti-virus software installed.įor example, if the anti-virus software is installed on the server only, and an infected file is created on the client under the Work Folders. As infected files will be detected on either endpoint, and get removed before it get synced. There is no issue if anti-virus software is installed on both server and clients. Once the handle is closed, the user can click on “Sync now” to fix the sync error.Īnti-virus software should be deployed on both work folders server and user devices The output gives you the PID of the process which holds the handle, and you will be able to find the process name from the task manager. You can check which application or process has the open handles to the paths by using the handles.exe ( ). Sometimes, the handle is opened byĪpplications or system. Sometimes, the error can be fixed by the user, such as closing the file explorer to the Work Folders path. If there are any open handles to the two paths, the policy enforcement will fail, and result in a sync failure. ![]() If Work Folders path is not on the system drive, the staging folder will be a hidden folder on the drive where the Work Folders path is located. The staging folder is located at “%userprofile%\AppData\Local\Temp\WorkFoldersTemp”. The Work Folders path is specified by the user, default path is “%userprofile%\Workįolders”. ![]() When sync server requires encryption (configured by the admin on the sync share), the client will attempt to enforce it by encrypting the root of the Work Folders and the staging folder.
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